Shipping Policy

 

Welcome to The Ground Store!

The Ground store can only send orders to street addresses in Malaysia. We do not deliver to P.O. Box addresses

We are unable to ship to international addresses at this moment.

At the time of delivery, you will be required to validate the receipt of the products by providing your signature to the delivery courier. By signing, you agree that you have inspected the packing of the parcel and have ensured that the seal is not damaged. Should the seal be broken, please check the contents of the parcel and you may refuse to sign for the parcel.

If you are not at home to receive your purchased order, please log in to your account or the courier website to track the status of your shipment.

You have 2 options if you miss a delivery.

1. You can self collect the item at the collection counter as per stated in the Notification Card / SMS.

2. You can request a second delivery of the item with the courier company. 

Should the order be unable to be delivered to you successfully 2 attempts, or you do not pick up your order at any nearby location as stated by the carrier, the order may be disposed after the stipulated time given. Therefore, we will not refund you any amount that you had spent on your order.

We deliver all orders using our standard packaging materials. We do not provide any special packaging at this moment.

We are only able to deliver to one address per order. If you would like to deliver to multiple addresses, please place each order separately for each unique address.

Shipping Charges

The Ground Store charges a standard shipping & handling fee of

West Malaysia
• RM10 flat rate

East Malaysia
•  RM20 (First kg)
•  Add-on RM8 for every additional KG

These conditions are subject to change by the management.

There will be STRICTLY NO REFUNDS for any shipping & handling charges.

We strive to deliver your purchased products within the shortest time possible. All orders are processed as soon as the transaction is confirmed. All orders are dispatched and delivered by our designated courier on Monday to Friday, excluding weekends and public holidays.

There may be promotional offerings for free delivery from time to time so please check in often.

*Our “Free Shipping Promotion” will only be eligible for orders placed on https://thegroundstore.co with the delivery addresses limited to West Malaysia only*

Standard Delivery Lead Time

Confirmed orders will be shipped out from our warehouse within 1 – 2 business days if they are placed before 12:00pm, Monday to Friday, excluding public holidays.

Aside from public holidays, orders placed on Friday after 12:00pm and over the weekend will be processed on the following Monday and shipped out from our warehouse within 1 – 2 business days.

Delivery ETA (Expected Time of Arrival) are as follows:

  • Peninsular Malaysia: 2 – 4 working days for your order to arrive.
  • Sabah / Sarawak: 5 – 8 working days for your order to arrive.

Delivery to rural or remote areas may require an additional of 2 – 3 working days.

Sales/Promotional Period

During peak sale / promotional period, our delivery may take slightly longer than the usual lead time due to surge in online order volume.

  • Peninsula Malaysia: 3 – 5 working days for your order to arrive.
  • Sabah / Sarawak: 3 – 7 working days for your order to arrive.

It is advised to place your order 2 weeks in advance of festive periods such as Hari Raya, Chinese New Year, Deepavali, etc.

How To Track Your Order

Please locate your tracking number from the delivery confirmation email or by logging into your user account under recent orders tab. 

Alternatively, you may visit the carrier website and enter your tracking number in the tracking widget to see the status of your order delivery. 

Please allow a few hours after you receive the delivery confirmation email for the system to reflect the status of your order delivery.

In the circumstances that you have not seen a status update of your delivery after a week since receiving confirmation email, please contact our customer service for further assistance.

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